Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase (order number).

To start a return, contact us at support@lucsum.com or WhatsApp +91 82728 10805 with your order number and reason for the return. Please wait for approval and return instructions before sending anything back.

Return address
LUCSUM Returns
2653 Radha Vihar
Saharanpur 247001
Uttar Pradesh, India

Items sent back to us without first requesting a return may not be accepted.

You can always contact us for return questions at support@lucsum.com or WhatsApp +91 82728 10805.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Include your order number and clear photos of the item and packaging.

Exceptions / non-returnable items
We cannot accept returns on items that show signs of wear, washing, or damage after delivery; items missing tags or original packaging; or gift cards. Sale items may be non-returnable if stated at the time of purchase. Please get in touch if you have questions about your specific order.

Exchanges
Size or product exchanges can be requested through support. The fastest path is often to return the item you have (once approved) and place a new order for the size or style you want, subject to stock availability.

Return shipping
For approved returns of eligible items that arrived as described, we will provide return instructions. For change-of-mind returns, return shipping responsibility will be confirmed in your return approval email. Damaged, defective, or incorrect items are handled at no cost to you when reported within the window above.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded on your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@lucsum.com.