Returns & Refunds

Returns & Refunds

We want you to love your LUCSUM pieces. If something is not right, here is how returns and refunds work.

Return window

LUCSUM offers a 30-day window to request a return after delivery, subject to the conditions below.

Eligibility

  • Items must be unworn or unused, with tags attached and in original packaging.
  • Proof of purchase (order number) is required.
  • Items must meet the conditions in our Refund Policy.

How to start a return

  1. Email support@lucsum.com or WhatsApp +91 82728 10805 with your order number and reason for the return.
  2. Wait for approval and return instructions before sending anything back.
  3. Pack the item securely with tags attached and include any original packaging.
  4. Ship to the return address below only after support confirms.

Return address

LUCSUM Returns
2653 Radha Vihar
Saharanpur 247001
Uttar Pradesh, India

Do not ship items back until support has approved your return and confirmed instructions.

Exchanges

Size or product exchanges can be requested through support and depend on stock availability and the item meeting return conditions. The fastest path is often to return the item (once approved) and place a new order for the size or style you want. Browse All T-Shirts for available sizes.

Damaged or incorrect orders

Contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Email support@lucsum.com or WhatsApp +91 82728 10805.

Refunds

After an approved return is received and inspected, refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, contact support@lucsum.com.

Return shipping

For change-of-mind returns, return shipping responsibility is confirmed in your return approval email. Damaged, defective or incorrect items reported within 48 hours of delivery are handled at no cost to you.

Non-returnable items

Items that show signs of wear, washing or damage after delivery; items missing tags or original packaging; and gift cards. Sale items may be non-returnable if stated at the time of purchase. See our Refund Policy.

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