Track Your Order

Track your LUCSUM order

Follow your order from placement to delivery.

How tracking works

1. Order placed — Confirmation email with your order number.
2. Processing — We pack and dispatch within 1–2 business days.
3. Shipped — Tracking link sent by email (and SMS where available).
4. In transit — Follow live courier updates (typically 3–7 business days).
5. Delivered — Your order arrives at your shipping address.

What you need

Your order number (from the confirmation email) or AWB tracking number (from the shipping notification).

Guest orders

Use the tracking link in your shipping email, or contact support@lucsum.com with your order number.

Tracking not updating?

Courier scans can take a few hours. If no update 48 hours after dispatch, email support with your order number.

See also: Shipping · Contact · Help Centre